Frequently Asked Question - GamerHeaven

Why do I not see games on the portal?

This may occur for certain devices and Operating Systems. We do support most Android handsets starting with OS 4.0 and most iOS devices but if you access the portal with an older model or a very new handphone it may happen that no suitable game is available.

Where can I access GamerHeaven?

Please open your browser and go to https://gamerheaven.id/. And don't forget to bookmark it!

What do I get on GamerHeaven?

GamerHeaven is a mobile games portal with hundreds of different premium games to download and play. It offers the largest variety and and diversity of any mobile games site in Indonesia. Just enter https://gamerheaven.id/ browse through NEW games, TOP games or the different game categories and read more details about each game to select what you like. Have fun playing!

Why should I join GamerHeaven?

As a member of the GamerHeaven Club you enjoy many benefits. Every day, you get 1 game credit which you can exchange for game downloads. Please follow this link and check out the big advantages of a membership yourself. You can also take part in the prize programs held.

I bought a game but have never received it on my phone?

First, please check your download folder and whether the game is downloaded but not installed. If it sits in your download folder then please try to install it. If not, please go to your MyAccount Page and check whether the game is recorded as downloaded. You can retry a download in that case. If this does not help, please contact our Customer Service staff and tell them handset model, operating system, your mobile phone number and when you downloaded which game.

Why can't I become a member of the club?

The incident of a game which is installed but does not open may have several reasons related to the game itself or your handset. Please check your handset storage, close open applications and try opening the game again. If this does not help, please contact our customer service team and report handset model, operating system and gamefile to them to further support you.

Why can I not open the game I downloaded?

Incidents where the game has been installed but cannot be played are generally due to the following problems. Check the storage space on your gadget, make sure there is enough space for the game and try opening it again. If it still doesn't help, contact our Customer Service and tell us the gadget model, Operating System, your cellular number and which game is having the problem.

What is a game credit?

Game credits are given to you every day in order to allow downloading games from GamerHeaven. Each credit enables you to get 1 game. please check your MyAccount page for your total number of game credits and don't forget to exchange some for some great games.

How to subscribe to the GamerHeaven Club?

First, it is best to switch off WIFI and enter the Club in your mobile service network. Then click on the head banner or any "Join Now" link, "Join the Club" banner or any game's FREE button.You will be redirected to the Club page with all key benefits and terms. Confirm your subscription by clicking on the JOIN NOW or SUBSCRIBE AND SAVE or YES, I WANT TO JOIN THE CLUB button. Then a confirmation will appear in the form of an SMS. Once done, we welcome you as a new member to GamerHeaven!

How can I leave the GamerHeaven service?

We will not give you any reason to leave GamerHeaven. Nevertheless, if you wish to unsubscribe, please go to your MYACCOUNT Page and click on UNSUBSCRIBE at the bottom.

How can I download games from GamerHeaven?

Choose the game you like, follow all the instructions listed to download the game to your gadget. Once the download is complete, install it in the "games" menu on the gadget.

I get an error message when I want to access Gamerheaven at https://gamerheaven.id/?

This can have many reasons most likely related to your phone's internet settings or browser configuration. First please check your internet settings in your handset for WEB or WAP access. Then check your 3G or 4G settings and make sure your phone is mobile data enabled. If you open your handset browser, go to your network operators site as a test. If you need help to set-up your correct SETTINGS, please contact your mobile network operator's customer care department or go into a nearby shop.

What is the GamerHeaven Rewards program?

THE GAMERHEAVEN PRIZE PROGRAM provides customers with the opportunity to win prizes by collecting points earned when downloading available games. For the period until July 19 2024, this program applies specifically to TRI or Hutchison Customers. The program is organized by PT. 8 Elements.

How much does it cost to subscribe to the Service?

Service Subscription Fee IDR 1,100 / day or IDR 2,200 / 2 days. Automatic extension applies for 180 days. *) Fees are charged through deductions from prepaid deposits or customer credit. Fees include VAT and may change at any time.

How to enter the prize competition?

Customers must subscribe to GamerHeaven and collect points. How to collect points can be checked in " Cara Bermain " on the " Kompetisi Berhadiah" page. The 10 customers with the highest points will appear on the leaderboard. Active customers can win prizes by exchanging the points they have for available prizes.

How can customers win prizes?

Each customer needs to collect points. How to collect points can be checked in "Cara Bermain" on the "Kompetisi Berhadiah" page.

Who can take part in this program?

For the period until 19 July 2024, this program applies specifically to TRI or Hutchison customers who have registered as telecommunications service customers in accordance with applicable laws and regulations.

How to unsubscribe from the Service?

To unsubscribe, type UNREG GH1 or UNREG GH2 send to 98369.

Will Customers who win prizes be charged any fees?

No. Customers who are selected as winners will not be charged any fees by the organizer. 8elements will contact the winner within a maximum of 3x24 hours to verify the winner's data and the prize will be sent no later than 14 working days after the program is completed.